Carrimi

Privacy Policy

Last updated 11 October 2026 · Applies to the Carrimi mobile app and carrimi.ng

Carrimi connects people travelling the same way with drivers already going that way. This policy describes exactly what the app collects, why, who it goes to, and how to get rid of it. It is written to be read, not to be survived.

The short version. We collect your email, your location while you use the app, and — if you drive — the identity documents required to verify you. We do not sell your data. We never hold your ride fare: you pay the driver directly. We never see your card number. You can delete your account from inside the app at any time.

1. Who we are

Carrimi is operated from Nigeria and is the data controller for the information described here. Contact: privacy@carrimi.ng.

2. What we collect, and why

What	Why
Email address	It is how you sign in. We send a one-time code to it; we do not store a password.
Phone number (when you add one)	So a driver and passenger who have agreed a ride can reach each other. Optional during our launch phase.
Name and profile photo	Shown to the person you are matched with, so each of you knows who to look for.
Precise location	The entire product. We match you to people and vehicles near you, and show you where they are. See section 3.
Trip details — pickup, destination, times, agreed fare, rating	To run the trip, show your history, resolve disputes, and detect abuse.
Driver identity — National Identification Number (NIN), optional driver's licence, vehicle details, a selfie	Required before anyone can carry passengers. See section 4 — we check the NIN and do not keep it.
Credit top-ups — amount, reference, status	So your prepaid balance is correct. Payment itself happens on our payment processor's page; see section 5.
Device information — push notification token, app version, device model, diagnostic logs	To deliver notifications and to find out why something broke.

3. Location, specifically

Location is the one permission that deserves a straight answer.

Passengers. We read your location while the app is open, to show what is near you and to place your pickup pin.
Drivers who are online. We read your location continuously while you are available for trips, so passengers nearby can find you. This runs in a foreground service: Android shows a permanent notification the entire time it is active. If that notification is not there, we are not tracking you.
We do not request background location access. The app has no permission to read your location when you have not put yourself online. Closing the app, or going offline, stops it.
Your precise location is shared with another user only once you are matched with them, and only for as long as that trip is active.

4. Driver identity verification

Nigerian law and basic passenger safety both require that we know who is driving.

Your NIN is sent to a licensed identity-verification provider, which confirms that it is valid and that the registered name matches the name on your Carrimi account.
We do not store your NIN. We keep the result of the check — pass or fail, and when — and not the number itself.
Documents you upload (licence, vehicle papers, selfie) are stored so a human reviewer can approve your application, and are retained while your driver account is active.

5. Payments

Two different things are often confused, so to be explicit:

The ride fare is not ours. Passenger and driver agree a price and settle it between themselves. Carrimi never receives, holds or transmits ride money.
Prepaid credits are ours. Drivers and passengers buy a small prepaid balance that pays our connection and booking fees. Those payments are processed by Paystack, a licensed Nigerian payment processor, on their own secure page. Carrimi never sees or stores your card number. We receive the amount, a reference and whether it succeeded.
Credits buy a service. They are not cash, not a wallet, and cannot be withdrawn.

6. Who else sees your data

The person you are matched with — your first name, photo, rating, and location during the trip.
Paystack — your email and the amount, to process a credit top-up.
Our identity-verification provider — a driver's NIN and name, for the check described in section 4.
Mapbox and Google — map tiles and, where a feature needs it, geocoding.
Our email delivery provider — your address, to send your sign-in code.
Our hosting provider — which stores the data on our behalf.
Law enforcement — where we are legally required to, or where someone's safety depends on it.

We do not sell personal data, and we do not share it with advertisers.

7. How long we keep it

Account and profile — until you delete your account.
Trip history — up to 3 years, so disputes and safety reports can be investigated.
Credit and payment records — up to 7 years, as financial records.
Location traces — up to 90 days, then deleted.
Driver verification result — while the driver account is active. The NIN itself is never stored at all.

8. Your rights

Under the Nigeria Data Protection Act 2023 you may ask us to show you what we hold about you, correct it, delete it, stop a particular use of it, or send you a copy. Write to privacy@carrimi.ng and we will respond within 30 days. You may also complain to the Nigeria Data Protection Commission.

9. Deleting your account

In the app: Profile → Delete account. Or follow the steps at carrimi.ng/legal/delete-account. What is deleted and what we must keep is set out on that page.

10. Security

Traffic between the app and our servers is encrypted in transit (HTTPS/TLS). Sign-in uses a one-time code sent to your email rather than a password, so there is no password of yours for us to leak. Access to production data is restricted to the people who operate the service.

11. Children

Carrimi is not for anyone under 18. We do not knowingly collect data from children. If you believe we have, write to us and we will delete it.

12. Changes

If we change this policy we will update the date at the top and, for anything material, tell you in the app before it takes effect.